Appendix d: troubleshooting – American Dynamics ADCC1100 User Manual

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ADCC1100

Appendix D: Troubleshooting

Problem

No power to keyboard

No response to keystrokes (power

verified)

Keyboard responds to keystrokes on

some, but not all keys

Cannot perform menu programming

Display not visible

Keyboard speaker not audible

Cannot access main menus of CPU

Check List

Check AC outlet

Check wall transformer connections

Check cable connections to keyboard and

keyboard matrix interface

Measure transformer output at keyboard matrix
interface

Check connection of keyboard matrix interface to

system controller's communication port

Check baud rates for keyboard and system

controller

Verify VCR/Monitor status

Verify smart card privileges. Administrator or

supervisor privileges are required to perform

programming functions.

Verify display brightness and contrast level

Verify speaker enabled in keyboard menu

Verify that keyboard is in program mode

Verify that correct monitor is selected for menu

programming

Verify CPU program monitor output is connected

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