Avaya Interaction Center DXX-1015-01 - Manual (Page 19)

ADU Contents
Issue 1.0 June 2002 19
Voice Data Containers
The following table lists the call containers in which end point events and attributes are stored. X
represents the unique identification number for each end point. Y and Z represent sequence
numbers within each end point’s activities.
Note: The 6.0 style call containers are presented in this table. Call containers in the 5.5 style are
still supported, and is documented in Appendix B of the Telephony Services for the Avaya Definity
G3, Release 5.5 manual.
ts.<n>.equip Equipment number. Definity Telephony
Server
ts.<n>.starttime Time (time_t) that the client assigned to
the TS. Definity Telephony
Server
voice.acdname The name of the ACD the TS is serving. Telephony Server
voice.connector
voice.connectorname
Name Value Explanation
voice.X delta time For voice.1, this is base time (should be
zero). For other cases, it is elapsed time
in seconds since creation of the EDU.
voice.X.abandon reason for abandoning the call: "in
queue," "while ringing," "while on hold." If the exit reason of a call end point is
"abandon," this item provides additional
details.
voice.X.agent_key unique database record key The key that retrieves the agent record
from the database.
voice.X.conferencedest.Z phone number The destination phone number (Z) of a
conference call, where Z = 1, 2, 3, ...
voice.X.connect delta time The elapsed time in seconds between
the creation of the EDU and the time the
call was connected.
voice.X.destination phone number Phone number of client at end point X.
voice.X.direction inbound/outbound The direction of the call to or from the
agent.
voice.X.exit_reason reason for exit: "normal,” "transfer,”
"abandon,” "other." The switch supplies a reason for the
termination of a call end point.
voice.X.holdtime.Y time in seconds Time spent on hold during hold
instance Y.
Field Name Description Set By
(Sheet 4 of 4)