LevelOne WCS-6050 - Manual (Page 52)

Network Camera User’s Manual
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possible interference is (1) the direction of antenna (2) the material and
architecture of building (3) the temperature of environment (4) the position of the
network camera.
Q12: The process of upgrade firmware aborted.
A12: Contact your dealer for further help.
Q13: Cannot access the login page and other web pages of Network
Camera from Internet Explorer
A13:
• May be due to the network cable. Try correcting your network cable and
configuration. Test the network interface by connecting a local computer to the
Network Camera via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is correct. If Network
Camera has a dynamic address, it may have changed since you last checked it.
• Network congestion may prevent the web page appearing quickly. Wait for a
while.
The IP address and Subnet Mask of the PC and Network Camera must be in the
same class of the private IP address on the LAN.
• Make sure the http port used by the Network Camera, default=80, is forward to
the Network Camera’s private IP address.
• The port number assigned in your Network Camera might not be available via
Internet. Check your ISP for available port.
• The proxy server may prevent you from connecting directly to Network Camera,
set up not to use the proxy server.
• Confirm that Default Gateway address is correct.
• The router needs Port Forwarding feature. Refer to your router's manual for
details.
• Packet Filtering of the router may prohibit access from an external network.
Refer to your router's manual for details.
• Access Network Camera from the Internet with the global IP address of the
router and port number of Network Camera.
• Some routers reject the global IP address to access Network Camera on the
same LAN. Access with the private IP address and correct port number of
Network Camera.
• When you use DDNS, you need to set Default Gateway and DNS server
address.
• If it’s not working after above procedure, reset Network Camera to default
setting and installed it again.
• Maybe the IP Address of the Network Camera is already being used by another
device or computer.
• If the problem is not solved, the Network Camera might be faulty. Contact your
dealer for further help.