Ativa AWGR54 - Manual (Page 87)

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Troubleshooting
Problem:
The Easy Install Wizard cannot connect my Router to the Internet.
Solution:
If the Easy Install Wizard is not able to connect the Router to the Internet,
please check the following items:
1. Use the troubleshooting suggestions within the Easy Install Wizard. If
the troubleshooting screen does not open automatically, click on the
“Troubleshoot” button in the lower, right-hand corner of the Easy Install
Wizard window.
2. If your ISP requires a user name and password, make sure that you have
typed in your user name and password correctly. Some user names
require that the ISP’s domain be at the end of the name. Example:
“[email protected]”. The “@myisp.com” part of the user name may
need to be typed as well as your user name.
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 76 of this User
Manual) for an alternate setup method.
Problem:
• The Easy Install Wizard completed installation, but my web browser
doesn’t work.
• I am unable to connect to the Internet. The Router’s “WAN” light is off
and the “Connected” light is blinking.
Solution:
If you cannot connect to the Internet, the “WAN” light is off, and the
“Connected” light is blinking, the problem may be that your modem and
Router are not connected properly.
1. Make sure the network cable between the modem and the Router is
connected. We strongly recommend using the cable that was supplied
with your cable or DSL modem for this purpose. The cable should be
connected at one end to the Router’s “Internet /WAN” port, and at the
other end to the network port on your modem.