System Sensor FAAST Networking - Manual (Page 37)

User Guide: FAAST Fire Alarm Aspiration Sensing Technology® Networking
37
FAQ: E-mail Client
What value do I put in the SMTP Server Name field?
This is the hostname or FQDN of the SMTP mail server (i.e., smtp.domain.com). Contact your network or server administrator for the
correct name.
Does the FAAST SMTP client support authentication or TSL/SSL connections?
The FAAST SMTP client is able to identify itself to the server via the Sender Account (MAIL FROM:) field. However, the client has no
method of providing authentication via password and does not support TSL or SSL connections.
Is the SMTP client compatible with Web-based e-mail services like Gmail or Hotmail?
These services normally require authentication and secure connections when sending messages to prevent spam. It is possible to
use these services as the sender account, but only if a locally deployed e-mail server not requiring authentication or secure connec-
tions is used as an intermediary.
When properly configured to use an SMTP mail server for message forwarding, the client will be able to send e-mails to any e-mail
address, including Gmail and Hotmail accounts.
I’m not able to receive any e-mails. Who do I contact for help?
Because network and server configurations vary widely, the local network or server administrator will be in the best position to help
troubleshoot any integration issues you may encounter. For questions specific to the operation of the SMTP client, please contact
System Sensor.
I received an e-mail notification but I am unable to connect to the Web server using the embedded hyperlink. Why?
The embedded hyperlink will only work if you are able to connect to the detector from your computer or mobile device. A VPN may
be required. See Remote Connection for more information.
How reliable is e-mail as a means of alarm notification?
While every effort has been made to ensure that the FAAST SMTP client operates reliably, it is still subject to the drawbacks inherent
in IP and SMTP technology. There are many computers and networks that must work in concert to deliver an e-mail message, and its
timely receipt cannot be guaranteed. Therefore, e-mail is provided as a supplemental rather than primary means of alarm notification.
As always, follow local codes and Authority Having Jurisdiction (AHJ) requirements when deploying a system.