Terk DTOC User Manual - Manual (Page 14)

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Troubleshooting
Q. I am not getting any channels above channel 13.
A. Most TV’s today are cable ready. When a cable ready TV is in the
CABLE or CATV mode and you try to use an antenna with it, you
will not receive any channels above 13. Access the TV’s set-up
menu and switch it from CABLE or CATV mode to ANTENNA or
AIR mode.
Q. I am not receiving channels clearly.
A. Plug in the amplifier; then unplug it. Determine which position
is best suited to receive your channels. NOTE: Some channels
may come in clearer without the amplifier insert.
Q. I am not receiving all channels.
A. Reposition the DTOC to a different location, such as the other
side of the house or to a higher location. Obstructions such as
other houses or buildings, large trees, mountains and water
towers can cause poor reception. As a general rule, the higher
the antenna is mounted the better your reception will be.
Q. I am seeing ghosts or double images in the picture.
A. Ghosting is caused by multi-path. This happens when the
antenna signal reflects off of a tall obstruction and hits your
antenna multiple times. Each reflection causes a ghost. To
solve this problem, try repositioning the DTOC to a location
where the reflections are prevented from hitting it, such as
the other side of the house or to a higher location.
Need more help?
Call 1-800-768-1969 for Technical Support Monday through Friday
9:00AM to 5:00PM EST, or contact us at www.terk.com.
If your TV has a connection not mentioned in this manual, contact
Terk for the appropriate adapter.