LumaSense Technologies Pearl OEM Manual - Manual (Page 7)

Pearl User Manual General Information 7
5. Before shipment, each instrument is assembled, calibrated, and tested at the LumaSense
Factory. If you note any damage or suspect damage, immediately contact the carrier and
LumaSense Technologies, Inc.
1.6 Storage
With faulty shipping, the instrument can be damaged or destroyed. If the instrument is not put
into service immediately, it should be tested in the application or simulated application as
promptly as practical to reveal any hidden damage. Unpleasant surprises can be avoided by
briefly trying the instrument before putting it in storage.
Storage temperature range is -20 °C to 70 °C (-4 °F to 158 °F). Storing the instrument out of
these conditions can cause damage or result in malfunction of the instrument. Store the
instrument in the original box or a box padded with sufficient shock-absorbing material.
1.7 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) number.
Return the instrument upon receipt of the RMA number, transportation prepaid. Clearly
indicate the assigned RMA number on the shipping package exterior. Refer to Section 1.8,
Shipments to LumaSense for Repair, for shipping instructions.
Technical Support can be contacted by telephone or email:
Santa
Clara, California Frankfurt, Germany
Telephone:
+1 408 727 1600
+1 800 631 0176
Email:
[email protected]
Telephone:
+49 (0)69-97373 0
Email:
[email protected]
1.8 Shipments to LumaSense for Repair
All RMA shipments of LumaSense Technologies instruments are to be prepaid and insured by
way of United Parcel Service (UPS) or preferred choice. For overseas customers, ship units air-
freight, priority one.
The instrument must be shipped in the original packing container or its equivalent. LumaSense
Technologies is not responsible for freight damage to instruments that are improperly packed.
Contact us to obtain an RMA number (if one has not already been assigned by Technical
Support). Clearly indicate the assigned RMA number on the shipping package exterior.