Jenway 7305 - Manual (Page 41)

9.3 SeRViCe
Our dedicated service staff are on hand to help in the unlikely event that your Jenway equipment
develops a fault. Please contact them by one of the following means with a clear description of the
problem:
e-mail: [email protected]
tel: +44 (0) 1785 810475
Fax: +44 (0) 1785 810471
On occasion it may be necessary for your equipment to be sent back to our Service Department for
repair. In this case please contact the Service Department for a reference number which you should
include with your faulty equipment. Please also ensure you include a clear description of the fault and a
completed copy of our Decontamination Certificate. This is available as a downloadable pdf file at www.
jenway.com, or contact us and we will be happy to fax you a copy. Please clearly mark the package for
the attention of the Service Department and post to the following address:
Bibby Scientific Ltd
Beacon Road
Stone
Staffordshire
St15 0SA
United kingdom
All replacement parts are guaranteed for 1 year and where ever possible, returned equipment is turned
around in 5 working days.
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