Troubleshooting features, Error messages display – Aastra Telecom 675xi Series User Manual

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New Features in Release 2.4

40

RN-001029-03, Release 2.4, Rev 00

IP Phone Release Notes 2.4

Error Messages Display

In Release 2.4, you can now view generated error messages that may have occurred during
startup or reboot of the IP Phones. The IP Phone UI has a new selection on the Phone Status page
called, “Error Messages” at the location, Options->Phone Status->Error Messages. The
Aastra Web UI also allows you to view these error messages at the location
Advanced Settings->Troubleshooting->Error Messages. These options allow you to view error
messages generated by modules during startup only (not after registration has completed). You
can use this information for troubleshooting purposes or for reporting the errors to the
Administrator.

The IP Phone stores and displays up to 10 error messages (any extra error messages beyond 10
are discarded). The time and date of each error message also displays. After a reboot, the
previous error messages are discarded and, if applicable, new error messages display. If there are
no error messages during startup or after a reboot, the message, “No Error Messages” displays
on the screen. Error messages display in the language currently set on the phone.

The following table identifies the possible error messages that may display.

Troubleshooting Features

Possible Error Message

Description

Bad Certificate

A Transport Layer Security (TLS) certificate
is not valid. The invalid certificate can be
any of the following:

root and intermediate certificate

local certificate

private key filename

trusted certificate

802.1x Startup Failed

The Extensible Authentication Protocol TLS
(EAP-TLS) certificates and/or the EAP-MD5
information has failed on the phone.

LLDP Startup Failed

Link Layer Discovery Protocol (LLDP) failed
during startup of the phone.

HTTP Connection Manager Init Failed

The Hypertext Transfer Protocol (HTTP)
connection manager initialization failed
while updating the configuration on the
phone.

Failed to config Line Manager

The configuration of the Line Manager
module on the phone has failed.

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