Brother MFC-685CW User Manual
Page 115
Troubleshooting
107
10
c
Print the Network Configuration List and check if the settings such as IP address settings are correct for
your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP
address is correctly loaded into the print server. And make sure that no other nodes on the network have
this IP address. For information on how to print the Network Configuration List, see Printing the Network
Configuration List on page 93.
d
Verify that the print server is on your network as follows:
For Windows
®
1
Click Start, All Programs, Accessories then choose Command Prompt.
2
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
For Mac OS
®
X 10.2.4 or greater
1
From the Go menu, select Applications.
2
Open the Utilities folder.
3
Double click the Terminal icon.
4
Try pinging the print server from the Terminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
e
If you have tried a to d above and it does not work, then reset the print server back to the default factory
settings and try from the initial setup again. For information how to reset to the default factory settings,
see Restoring the network settings to factory default on page 94.
f
Check the following:
If the installation failed, the Firewall on your computer may be blocking the necessary network
connection to the machine. In this case, you will need to disable the Firewall on your computer and re-
install the drivers. For more information, see General problems on page 105. If you are using a personal
Firewall software, see the User’s Guide for your software or contact the software manufacturer.