HP OneView for VMware vCenter - Manual (Page 96)

3. Rename <export folder>\icvc\uim\share\db_7.2 to <export
folder>\icvc\uim\share\db
4. Install Insight Control for vCenter version 7.2.
Troubleshooting the Server Module for vCenter
This section includes troubleshooting information specific to the Server Module for vCenter. For
general Insight Control for vCenter troubleshooting, see
“Troubleshooting Insight Control for vCenter”
(page 92) . For troubleshooting information specific to the Storage Module for vCenter, see
“Troubleshooting the Storage Module for vCenter” (page 99) .
Infrastructure portlet is not displayed for blades
Possible cause: OA credentials are missing or incorrect.
Action: Use the Host Properties page or the Server Password Management page to verify that the
OA credentials are correct and reachable for Insight Control for vCenter, and change them if
necessary.
Network portlet for blades is missing the diagram link
Possible cause: Virtual Connect credentials are missing or incorrect.
Action: Use the Host Properties page or the Server Password Management page to verify that the
Virtual Connect credentials are correct and reachable for Insight Control for vCenter, and change
them if necessary.
Server summary data is not displayed for host
Possible cause 1: iLO is not associated with the host system.
Action: Verify that iLO is associated with the host system.
Use one of the following methods to associate iLO with a host:
•
Configure iLO in vCenter.
Use this method if you are using a VMware cluster with power management. In the vSphere
Client, select a host and click the Configuration tab. Click the Power Management link in the
Software section, and then click Properties in the upper-right corner. Enter the iLO settings,
and then click OK.
•
Configure iLO from the HP Insight Management tab.
Select a host and click the HP Insight Management tab. Move your cursor over the Settings
icon, and then select Host Properties. Enter the iLO settings, and then click Save.
•
Use automatic association.
Verify that the HP SNMP agents/HP CIM providers are installed on the host and that the
credentials are correct:
◦ Insight Control for vCenter Version 6.3 and later can make the host-to-iLO association by
communicating directly with the ESX or ESXi host. The HP Management Agents for VMware
ESX or the HP ESXi Offline Bundle for VMware ESXi must be installed on the host for the
automatic association to occur.
◦ For Insight Control for vCenter Version 6.2.2 and earlier, the VMware host-to-iLO
association is automatically derived from HP SIM if HP SIM is present in the environment.
HP SIM can require that the HP Management Agents for VMware ESX or the HP ESXi
Offline Bundle for VMware ESXi are installed on the host.
Possible cause 2: The host lost its connection to iLO.
Action: Re-seat the host in its enclosure.
96 Troubleshooting