HP OneView for VMware vCenter - Manual (Page 99)

There are no firmware components to display.
The HP ESXi Offline Bundle for VMware is not installed on this host.
•
If some other error occurs, the following message is displayed:
There are no firmware components to display.
An error occurred while discovering firmware.
For more information, see the Insight Control for vCenter logs. For information about accessing
the logs, see
“Viewing the log files” (page 92) .
No Virtual Connect information is available for this host error
The following scenarios can cause this error:
•
Servers are not blade servers.
•
The blade server is not configured with Virtual Connect.
•
The Virtual Connect credentials are not valid.
•
Other errors occurred while retrieving Virtual Connect data.
For more information, see the Insight Control for vCenter logs. For information about accessing
the logs, see
“Viewing the log files” (page 92) .
Troubleshooting the Storage Module for vCenter
This section includes troubleshooting information specific to the Storage Module for vCenter. For
general Insight Control for vCenter troubleshooting, see
“Troubleshooting Insight Control for vCenter”
(page 92) . For troubleshooting information specific to the Server Module for vCenter, see
“Troubleshooting the Server Module for vCenter” (page 96) .
Storage Administrator Portal login credentials
During the Storage Module for vCenter installation, you specify the login credentials to use for the
Storage Administrator Portal. These credentials are only for logging in to the Storage Administrator
Portal; they do not grant the VMware Administrator role that is required to perform Storage Module
for vCenter provisioning operations on HP arrays. To use the Storage Module for vCenter
provisioning features, you must configure the VMware Administrator role in a vSphere session. For
instructions, see the HP Insight Control for VMware vCenter Server Installation Guide.
Storage Module for vCenter GUI not responsive to mouse clicks
Possible cause: The Temporary Internet Files directory is full.
Action: Delete the temporary files created by Internet Explorer.
Refresh takes a long time to complete
In environments with HP EVAs, a refresh takes a long time.
Possible cause: A hardware failure on an HP EVA. Some hardware failures can negatively impact
HP EVA Command View performance and lead to significantly longer refresh times by the Storage
Module for vCenter.
Action: Remove or replace any failed drive on the HP EVA.
Error Unexpected state: The setup helper has not been created
occurs during array or management server configuration
Possible cause: The Insight Control for vCenter host name contains one or more unsupported
characters.
When you enter a host name, the only supported characters are a–z (case insensitive), 0–9, and
hyphens.
Troubleshooting the Storage Module for vCenter 99