HP Command View EVA Software - Manual (Page 69)

port and listing a command status state for each port. The Path test output identifies the controller
host ports by the controller worldwide name, not the host port worldwide ID.
The command status states are:
•
Ready—Commands can be accepted.
•
Busy—A command is currently being processed and no other commands can be accepted.
•
Waiting—Only part of the command has been processed.
•
Not Available—The controller software version does not support the Command Status state
option.
Under most conditions, this problem is temporary. HP P6000 Command View recovers the
connection when the storage system is able to respond to management commands. If this problem
occurs frequently or does not resolve itself after a short period of time, contact HP Support for
assistance. HP recommends that you save a screen capture of the Path test output for further analysis
by HP Support.
Error messages in the user interface
Problem
When performing tasks in the user interface, an error message such as This page cannot be
displayed
appears.
Explanation / Resolution
Verify that the browser settings are correct. For more information, see the browser settings in the
HP P6000 Command View Software Suite Installation Guide.
If the browser settings are correct, clear the browser cache:
For Internet Explorer:
1.
Select Tools
→Internet Options.
2. On the General tab, under Browsing History, click Delete.
3. Next to Temporary Internet files, click Delete files.
Failed communication link to iSCSI devices
Problem
Several boxes on the iSCSI Controller Properties window display unavailable or unknown.
Explanation / Resolution
This can indicate that the communication link between HP P6000 Command View and the iSCSI
device is down.
1.
Open a DOS prompt and ping the iSCSI device.
2. If the ping is successful, click Refresh on the iSCSI Controller Properties window to refresh the
communication status.
If the state does not change, ensure that the Fibre Channel ports of the iSCSI controllers are
zoned with the host ports of the storage systems.
Failed connection warning for empty controller host ports
Problem
The Connection state box on the Controller Properties Host Ports Tab window displays Connection
failed
for an empty host port.
Explanation / Resolution
Insert an optical loop-back connector into the empty host port.
The Connection state box displays Connected.
Error messages in the user interface 69