The paper has jammed in the stacker, Prints do not fall neatly into the basket – HP Designjet T920 ePrinter series User Manual
Page 163
11.
Restart the printer by holding down the power button for a few seconds, or by turning the power switch
at the rear off and then on.
12.
Reload the roll, or load a new sheet see
NOTE:
If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper.
The paper has jammed in the stacker
When a paper jam is detected in the stacker, printing is paused, and the front panel asks you to open the
stacker cover and clear the jam by pulling out the paper.
When the stacker cover is closed and the printer detects no jammed paper, the front panel requests
confirmation to continue printing.
The printer reports unexpectedly that the stacker is full
The printer may report that the stacker is full in the following circumstances:
●
When there is a paper jam in the stacker
●
When you are using very thin or very stiff paper, such as heavyweight coated paper
●
When you are sending small paper sizes to the stacker, such as A3 portrait or A2 landscape
The printer displays out of paper when paper is available
If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If
possible, tighten the paper to its core or load a new roll.
Prints do not fall neatly into the basket
●
Ensure that the network and power cables are not getting in the way.
●
Ensure that the basket is correctly installed.
●
Ensure that the basket is open.
●
Ensure that the basket is not full.
●
Ensure that the paper is not jammed.
●
Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or
remove prints manually as they are completed.
If you see the message Please remove the print from the basket and press OK to continue, empty the
basket, check that there is no paper in the path to the basket, then press OK. The printer checks that the
problem has been fixed.
The print remains in the printer after printing has completed
The printer holds the paper to allow the print to dry after printing, see
Change the drying time on page 58
. If a
sheet of paper is only partially ejected after the drying time, gently pull it out of the printer.
ENWW
The paper has jammed in the stacker 155