HP Designjet T920 ePrinter series - Manual (Page 190)

● If your printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, cable converters, etc., try using it when connected directly to your
computer.
● Try another interface cable.
● Ensure that the graphic language setting is correct, see Change the graphic language setting
on page 42 .
Cannot access the HP Utility
If you have not done so already, please read Access the HP Utility on page 39 .
Make sure your printer driver is available and working correctly for the HP Designjet Utility in Windows.
From the front panel, press , then , then Connectivity > Network Connectivity > Advanced >
Web Services > Printer utility software, and make sure that it is enabled. If it is disabled, some parts of the
HP Utility may not work properly.
Cannot access the Embedded Web Server
If you have not done so already, please read Access the Embedded Web Server on page 39 .
From the front panel, press , then , then Connectivity > Network connectivity > Advanced >
Embedded Web Server > Allow EWS > On.
If you are using a proxy server, try bypassing the server and accessing the Web server directly.
● In Internet Explorer for Windows, go to Tools > Internet Options > Connections > LAN Settings, and
check the Bypass proxy server for local addresses box. Alternatively, for more precise control, click
the Advanced button and add the printer's IP address to the list of exceptions, for which the proxy
server is not used.
● In Safari for Mac OS X, go to Safari > Preferences > Advanced and click the Proxies: Change Settings
button. Add the printer's IP address or its domain name to the list of exceptions, for which the proxy
server is not used.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Cannot connect to the Internet
If your printer has difficulty in connecting to the Internet, it may start the Connectivity Wizard automatically.
You can also start the wizard manually at any time.
●
From the front panel: Press , then , then Connectivity > Connectivity wizard.
● From the front panel: Press , then , then Internal prints > Service information prints >
Print connectivity config. In this case, the results are printed out.
NOTE: The results printed out are from the last run of the Connectivity wizard, so you must already
have run the Connectivity wizard in order to get any results.
The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual
tests. From the front panel, press
, then , then Connectivity > Diagnostics & troubleshooting.
The following options are available.
182 Chapter 20 Troubleshooting general printer issues ENWW