HP Switch SFP Modules - Manual (Page 63)

Managing H3C LSW1FC4P0 Interface Card
Downloading a Support File
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Downloading a Support File
The Download Support File menu option assembles all log files and H3C
LSW1FC4P0 Interface Card memory data into a core dump file
(dump_support.tgz). This file can be sent to technical support personnel for
troubleshooting H3C LSW1FC4P0 Interface Card problems. The menu option is
not accessible (displayed) for an H3C LSW1FC4P0 Interface Card that doesn't
support the download support file function.
To create a support file, do the following:
1. Open the Switch menu, and select Download Support File.
2. In the Download Support File dialog, click the Browse button to define a
location for the support file or type the path in the text field.
3. Click the Start button to begin the process of creating and downloading the
support file to your workstation. Observe the status in the Status area.
4. After the support file is saved to your workstation, click the Close button to
close the Download Support File dialog.
Installing Firmware
Installing firmware involves loading, unpacking, and activating the firmware image
on the H3C LSW1FC4P0 Interface Card. QuickTools does this in one operation.
To provide consistent performance throughout the fabric, ensure that every H3C
LSW1FC4P0 Interface Card is running the same version of firmware.
During a hotreset operation, fabric services will be unavailable for a short period
(30-75 seconds depending on switch model). To ensure that an NDCLA operation
is successful, verify that all administrative changes to the fabric (if any) are
complete.
Common administrative operations that change the fabric include:
 Adding, moving or removing devices attached to the H3C LSW1FC4P0
Interface Card fabric. This includes powering up or powering down attached
devices.
 Adding, moving or removing ISLs or other connections.
CAUTION!
Changes to the fabric may disrupt the NDCLA process.