HP Designjet Z3200 PostScript Photo Printer series - Manual (Page 196)

● If you have installed third-party software drivers and RIPs, see their documentation.
● If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦ The printer you are using (the product number and the serial number, found on the label at
the back of the printer)
◦ If there is an error code on the front panel, note it down; see Front-panel error messages
on page 181
◦
The printer's Service ID: at the front panel, select the Information menu icon , then View
printer information
◦ The computer you are using
◦ Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems or special software drivers)
◦ The cable you are using (by part number) and where you purchased it
◦ The type of interface used on your printer (USB or network)
◦ The software name and version you are currently using
◦ If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report and “all pages above” from Service Information
(see
The printer's internal prints on page 7 )
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/
us/en/wwcontact_us.html .
186 Chapter 17 HP Customer Care ENWW
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