HP LaserJet 1020 Plus Printer - Manual (Page 7)

4 Problem solving ............................................................................................................................................ 53
Finding the solution ............................................................................................................................ 54
Step 1: Is the printer set up correctly? ............................................................................... 54
Step 2: Is the Ready light on? ............................................................................................ 54
Step 3: Can you print a Printer Test page? ....................................................................... 54
Step 4: Is the print quality acceptable? .............................................................................. 55
Step 5: Is the printer communicating with the computer? .................................................. 55
Step 6: Does the printed page look like you expected? ..................................................... 55
Contact HP support ........................................................................................................... 55
Status light patterns ............................................................................................................................ 56
Paper handling problems ................................................................................................................... 58
Media jam .......................................................................................................................... 58
Print is skewed (crooked) .................................................................................................. 58
More than one sheet of media feeds through the printer at one time ................................ 58
Printer does not pull media from the media input tray ....................................................... 58
Printer curled the media ..................................................................................................... 59
Print job is extremely slow ................................................................................................. 59
Printed page is different than what appeared on screen .................................................................... 60
Garbled, incorrect, or incomplete text ................................................................................ 60
Missing graphics or text, or blank pages ........................................................................... 60
Page format is different than on another printer ................................................................ 61
Graphics quality ................................................................................................................. 61
Printer software problems .................................................................................................................. 62
Improving print quality ........................................................................................................................ 63
Light or faded print ............................................................................................................. 63
Toner specks ..................................................................................................................... 63
Dropouts ............................................................................................................................ 63
Vertical lines ...................................................................................................................... 64
Gray background ............................................................................................................... 64
Toner smear ...................................................................................................................... 64
Loose toner ........................................................................................................................ 65
Vertical repetitive defects ................................................................................................... 65
Misformed characters ........................................................................................................ 65
Page skew ......................................................................................................................... 66
Curl or wave ....................................................................................................................... 66
Wrinkles or creases ........................................................................................................... 66
Toner scatter outline .......................................................................................................... 67
Water droplets on bottom edge ......................................................................................... 67
Clearing jams ..................................................................................................................................... 68
Typical media jam locations ............................................................................................... 68
Removing a jammed page ................................................................................................. 68
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