HP LaserJet 1020 Plus Printer - Manual (Page 72)

Printer software problems
Table 4-3 Printer software problems
Problem Solution
A printer driver for the HP LaserJet 1020 printer is not visible
in the Printer folder. ● Restart the computer.
● Reinstall the printer software. In the Windows task bar,
click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the
printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
● Try plugging the USB cable into a different USB port on
the computer.
● If you are trying to print to a shared printer, in the Windows
task bar, click Start, select Settings, and select
Printers. Double-click the Add Printer icon. Follow the
instructions in the Add Printer Wizard.
An error message was displayed during the software
installation. ● Restart the computer.
● Reinstall the printer software. In the Windows task bar,
click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the
printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.
● Check the amount of free space on the drive where you
are installing the printer software. If necessary, free up as
much space as you can, and reinstall the printer software.
● If necessary, run the Disk Defragmenter, and reinstall the
printer software.
The printer is in Ready mode, but nothing prints. ● Restart the computer.
● Verify that all of the cables are properly seated and within
specifications. This includes the USB and power cables.
Try a new cable.
● Reinstall the printer software. In the Windows task bar,
click Start, select Programs, select HP, select
HP LaserJet 1020 series, and click Uninstall
HP LaserJet 1020 series. Turn the printer off. Install the
printer software from the CD. Turn the printer back on.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.
Return to Finding the solution on page 54 .
62 Chapter 4 Problem solving ENWW