HP Jetdirect 70x home Print Server - Manual (Page 24)

Troubleshooting 19
When I run the setup wizard
and choose from the list of
available printers, I get a
message saying, “No
printers found on network.”
When I click OK, I don’t see
my printer on the Identify
Printer screen.
OR
When I try to specify my
printer by address, I get the
same message, ”No
printers found on network.”
Try the following:
• Be sure the printer and the HP JetDirect 70X
have been powered on for at least one
minute, and the phone cable is properly
seated (in either the wall jack of your home
or the “wall” jack of your home phoneline
network interface device).
Verify that the Link Valid light on the back of
the HP JetDirect 70X is ON. If the HP
JetDirect 70X is not connected directly to the
computer’s home phoneline networking
device’s “wall” jack, try connecting it directly.
If the Link Valid light goes on, there could be
a problem with your phone wiring or a device
on your network.
The Status light on the top of the HP
JetDirect 70X should be ON (see the
Indicator Lights section of this chapter).
Click Refresh on the Identify Printer screen.
The printer should show up.
• If your printer still does not show up on the
Identify Printer screen, print a test page by
pressing the Test button on the back of the
HP JetDirect 70X. Use either the IP or
hardware address found on the test page of
the HP JetDirect 70X to do a “specific
device” discovery. To perform a specific
device discovery, click Back to go to the
Welcome screen. Select “Specify printer by
address” and follow the instructions in the
setup wizard.
• If your printer still does not show up, exit the
setup CD. If the HP JetDirect 70X is not
connected directly to the computer’s home
phoneline networking device “wall” jack, try
connecting it directly. Rerun the setup CD.
Use the “Select from a list of discovered
printers (recommended)” option.
• If your printer still does not show up, verify
that the network is working, as described in
the documentation for your home phoneline
network interface device. Then, run the HP
JetDirect 70X setup CD again.
• If the above procedures are not successful,
contact HP.
Condition Possible Cause/Solution