Hp technology service portfolio, Change control and proactive notification – HP ProLiant BL460c Gen8 Server Blade User Manual
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HP Technology Service Portfolio
HP Technology Services offers a targeted set of consultancy, deployment, and service solutions designed to
meet the support needs of the most business and IT environments.
Foundation Care services deliver scalable hardware and software support packages for HP ProLiant server
and industry-standard software. You can choose the type and level of service that is most suitable for your
business needs.
HP Collaborative Support —With a single call, HP addresses initial hardware and software support needs
and helps to quickly identify if a problem is related to hardware or software. If the problem is identified as
hardware, HP will resolve as per service level commitments. If the reported incident is related to HP or
supported 3rd party software product and cannot be resolved by applying known fixes, HP will contact the
third-party vendor and create a problem incident on the your behalf.
HP Proactive Care — For customers running business critical environments where down time is not an option,
then HP Proactive Care helps to deliver high levels of application availability. Key to these service options is
the delivery of proactive service management offers to help you avoid the causes of down time. If a problems
arises than HP offers advanced technical response from critical system support specialist for fast problem
identification and resolution.
HP Support Center — All service options include HP Support Center delivering information, tools, and
experts required to support HP business products.
HP Insight Remote Support — Provides 24x7 secure remote monitoring, diagnosis and problem resolution.
For more information, see the HP website
or the HP website for the
HP BladeSystem
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website