K support and other resources, Information to collect before contacting hp, How to contact hp – HP Systems Insight Manager User Manual
Page 234: Subscription service, Support and
K Support and other resources
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
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Software product name
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Hardware product model number
•
Operating system type and version
•
Applicable error message
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Third-party hardware or software
•
Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
•
In the United States, see the Customer Service/Contact HP United States website for contact
questions:
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
•
In other locations, see Contact HP Worldwide website for contact options:
Security bulletin and alert policy for non-HP owned software components
Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes
included in HP products. HP discloses that the non-HP owned software components listed in the
Insight Management end user license agreement (EULA) are included with Insight Management.
The EULA is included with the Insight Management Installer on Insight Management DVD #1.
HP addresses security bulletins for the software components listed in the EULA with the same level
of support afforded HP products. HP is committed to reducing security defects and helping you
mitigate the risks associated with security defects when they do occur.
When a security defect is found, HP has a well defined process that culminates with the publication
of a security bulletin. The security bulletin provides you with a high level description of the problem
and explains how to mitigate the security defect.
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Registering for software technical support and update service
HP SIM is supported in any one of the following situations:
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A valid warranty exists (90 days Global Limited Warranty)
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Purchase of Insight Control (having 1-year 24x7 Technical Support bundled with the license
purchase)
234 Support and other resources