HP NetRAID 1 Controller - Manual (Page 61)

57
Troubleshooting
Problem Solving
Issue Answer
Some operating systems do not load in
a NetServer with a HP NetRAID
adapter. Check the system BIOS configuration for boot sequence. Make
sure some Interrupts are assigned for PCI.
Be sure the system is booting to the correct drive.
One of the hard drive in the array fails
often. Check the drive error counts using HP NetRAID Assistant.
Format the drive.
Rebuild the drive.
If the drive continues to fail, replace the drive with another drive
with the same capacity, and rebuild.
Pressed Ctrl M. Ran hpnrconf.exe and
tried to make a new configuration. The
system hangs when scanning devices. Check the drives IDs on each channel to make sure each device
has a different ID.
Check the termination. The device at the end of the channel must
be terminated.
Replace the drive cable.
Pressing Ctrl M or running
hpnrconf.exe does not display the
Management Menu. These utilities require a color monitor.
At system power-up with the HP
NetRAID installed, the screen display is
garbled. At least one MB of memory must be installed in bank 0 (the
lower memory socket) before power-up. For proper cache
memory operation, you should install at least 4 MB of memory
in HP NetRAID.
Cannot flash or update the EEPROM. Make sure that Pins 2-3 of J5 are shorted on the HP NetRAID
adapter card. If J5 is OK, you may need a new EEPROM.
The HP NetRAID Express Tools and
firmware banner does not appear. Make sure that J2 (Enable Expansion BIOS) is jumpered on at
least one of the HP NetRAID adapters in the system.
The boot message
Firmware
Initializing...
appears and remains on the screen.
Make sure that TERMPWR is properly provided to each
peripheral device populated channel.
Make sure that each end of the channel chain is properly
terminated using the recommended terminator type for the
peripheral device. The channel is automatically terminated at the
HP NetRAID card if only one cable is connected to a channel.
Make sure that (on a channel basis) only one cable is connected
at any one time.
Make sure that memory modules are rated at 70 ns or faster.
Make sure that the HP NetRAID adapter is properly seated in the
PCI slot.