HP Point of Sale rp5000 - Manual (Page 53)

User Guide www.hp.com A–1
A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of
each problem, and the recommended solutions.
Problem Possible Cause Solution
Nothing happens
when you follow the
operating
instructions, or the
scanner displays
erratic behavior
(laser does not come
on, scanner emits
frequent beeps).
No power to the
scanner.
Check the system power.
Interface/power
cables are loose.
Check for loose cable connections.
Laser comes on, but
barcode symbol
does not decode.
Scanner is not
programmed for the
correct bar code type.
Be sure the scanner is programmed
to read the type of bar code you
are scanning.
Bar code symbol is
unreadable.
Check the symbol to make sure it is
not defaced. Try scanning test
symbols of the same bar code type.
Distance between
scanner and bar code
is incorrect.
Move the scanner closer to or
further from the bar code.