HP LaserJet M5025 Multifunction Printer series User Manual
Page 182
Symptom
Check
Possible causes
Possible solutions
Copy problems
Are copies blank?
The originals might have been loaded
upside-down.
1.
In the ADF, load original
documents face-up.
2.
On the scanner glass, load original
documents face-down.
3.
If the problem persists, contact
HP Customer Care. See
Are copies of poor quality
from the ADF and the
scanner glass?
The copy settings need to be adjusted
for the original document.
See
If the problem persists, contact
HP Customer Care. See
.
Are copies of poor quality
only from the ADF?
The ADF glass strip might be dirty.
Clean the glass strip that is to the left of
the scanner glass. See
.
If the problem persists, contact
HP Customer Care. See
.
Are copies of poor quality
only from the scanner
glass?
The scanner glass might be dirty
Clean the scanner glass. See
.
If the problem persists, contact
HP Customer Care. See
.
Print-quality problems
Is the overall print quality
poor?
Is the printing too light?
Do lines, streaks, or dots
appear on the pages?
The media does not meet specifications.
The print cartridge might be empty or
damaged.
The maintenance kit items might be
ready for replacement.
1.
Make sure the media meets
specifications for the device. See
.
2.
Replace the print cartridge. See
3.
Install the device maintenance kit.
See
4.
If the problem persists, contact
HP Customer Care. See
General printing problems Can you print documents
from a computer?
The computer cable might be defective.
The printer driver might need to be
reinstalled.
1.
Try printing a configuration page at
the control panel. Touch
Network
Address
and then touch
Print.
If the page prints, the problem is
with the cable or the driver.
2.
Reconnect the cables.
3.
Reinstall the printer driver. The
printer driver is on the CD that
came with the device.
4.
If the problem persists, contact
HP Customer Care. See
170
Chapter 11 Problem solving
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