HP PSC 1417 All-in-One Printer - Manual (Page 45)

Operational troubleshooting
The 1400 series Troubleshooting section in the HP Image Zone Help contains troubleshooting
tips for some of the most common issues associated with your HP All-in-One.
To access the troubleshooting information from a Windows computer, go to the HP Solution
Center, click Help, and then choose Troubleshooting and Support. Troubleshooting is also
available through the Help button that appears on some error messages.
To access troubleshooting information from Mac OS X, click the HP Image Zone icon in the
Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and
then choose 1400 series Troubleshooting in the Help Viewer.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP All-in-One.
For a list of recommended papers, see the onscreen HP Image Zone Help, or go to
www.hp.com/support .
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For
more information, see
Avoid paper jams .
If paper does become jammed in your device, follow these instructions to clear the paper jam.
1.
Press in the tab on the left side of the rear clean-out door and pull it toward you to remove it.
Caution Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always clear paper jams through the rear clean-out
door.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers, check the
rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the HP All-in-One, more
paper jams are likely to occur.
3. Replace the rear clean-out door. Gently push the door forward until it snaps into place.
4. Press On / Resume to continue the current job.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the print
cartridges. Try the following:
1.
Remove and reinsert the print cartridges and verify that they are fully inserted and locked in
place.
2. If the problem persists, print a self-test report to determine if there is a problem with the print
cartridges.
3. If the self-test report shows a problem, clean the print cartridges.
4. If the problem persists, clean the copper-colored contacts of the print cartridges.
User Guide 41
Troubleshooting
information