Avaya 9620 - Manual (Page 17)

Answering a Call
When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a
time, you may need to select the call you want to answer manually.
Note:
If your telephone is administered with non-typical settings, you may experience call
handling differences from the steps described here. Also, note that the phone will auto-
scroll in certain instances to present you with significant incoming calls.
If you do not have the Go to Phone Screen on Ringing option enabled, you must press
Phone to choose a line or view call options.
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or
• press Speaker to answer using the speakerphone, or
• press Headset to answer using the headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming
call and press Answer or OK.
Note:
To automatically display the Phone screen whenever you receive an incoming call, set the
Go to Phone Screen on Ringing option to Yes (see
Call Settings ).
Sending an incoming call directly to voicemail
Press To Vmail to send an incoming call directly to voicemail.
If your telephone does not display a To VMail softkey, your administrator has not made
this feature available.
Ignoring an incoming call
Press Ignore to turn off the ringer for an incoming call.
Making a Call
If you are not on a call, simply dial the number you want to call. Use the Phone screen to
view and manage calls. Press Phone to view the main Phone screen at any time.
1. Lift the handset, press Speaker or Headset (if applicable), or select an available
line and press OK.
2. Dial the number you want to call.
Making an emergency call
You do not have to be logged in to make an emergency call. If emergency calling was set
up by your system administrator, the Phone screen has an Emergency softkey to
immediately connect you with a preset emergency services number.
Answering a Call
Issue 4 May 2008 17