Avaya 9620 - Manual (Page 19)

• Press Details to view the contact details associated with the highlighted
entry, or select (highlight) a different entry, then press Details.
• If none of the matches represent the contact/number you want, press
Retry and repeat the voice-initiated dialing command from Step 3.
• Press Cancel to exit voice dialing and return to the main contacts screen.
Calling a person from the Contacts list
1. Press the Contacts button.
2. Select the person or primary number you want to call. To call a non-primary
number, select the person, press Details, then select the desired number.
3. Press Call or OK.
Calling a person from the call log
1. Press the Call Log button.
2. Select the person or number you want to call.
3. Press the Call softkey or the OK button.
Muting a Call
If a call is on mute and you switch between the handset, headset, or speakerphone, the
mute will be turned off. When the call is muted, the Mute button light is on and the top line
displays the Mute icon.
1. Press Mute button during a call so that the other person cannot hear you.
2. Press Mute again to unmute the call.
Putting a Call on Hold
1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
Note:
A hold timer may display when you put a call on hold. For more information, see
Configuring call timers .
4. Press Resume or the line button of the held call to retrieve the call.
Transferring a Call
1. From the Phone screen, select the line you want to transfer.
2. Press Transfer or OK.
3. Dial the telephone number, or call the person from the Contacts list, or call the
person from the Call Log list.
4. Press Complete or OK to transfer the call.
Forwarding Calls
You can forward your incoming calls to another number or to voicemail. If call forwarding
is turned on, a Forwarding icon appears on the top line of your display screen. You
Muting a Call
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