Samsung NP940X3G-S02US - Manual (Page 96)

Troubleshooting
96
Q&A
When experiencing problems with the computer, try these
solutions.
Windows
Where is the Shut down button?
Touch screen:
• At the upper-right corner of the Start screen, select Power
( ) → Shut down.
• Open the Charms and select the Settings charm → Power →
Shut down.
• Touch and hold the Start button, and then select Shut down
or sign out → Shut down.
Mouse:
• At the upper-right corner of the Start screen, select Power
( ) → Shut down.
• Open the Charms and select the Settings charm → Power →
Shut down.
• Right-click the Start button, and then click Shut down or sign
out → Shut down.
Windows recovery function
If the Recovery application is not supported by the computer,
recover system to factory default settings using the recovery
function of Windows.
Reinstalling Windows will erase all data saved on the
computer. Back up application and personal data to an
external storage device before reinstalling Windows.
1
Open the Charms and select the Settings charm → Change
PC settings → Update and recovery → Recovery.
2
Select Get Started under Remove everything and reinstall
Windows.
Select Get Started under Refresh your PC without affecting
your files to recover the computer while keeping photos,
videos, music files, and documents.
3
Follow the on-screen instructions to proceed with the
reinstallation.
After a recovery, on the Start screen, click at the lower-
left edge, and select SW Update to install the necessary
Samsung applications.