ATEN Altusen KVM on the Net KN2108 - Manual (Page 89)

Appendix
Troubleshooting
General Operation
Symptom Possible Cause Action
Mouse and/or
Keyboard not
responding. Improper mouse
and/or keyboard
reset. Unplug the cable(s) from the console
port(s), then plug it/them back in.
Sudden loss of
network connection. Local reset of the
KN2018 / KN2116. Close your KN2018 / KN2116
connection. Wait approximately 30
seconds, and log in again.
The Java Client
For mouse synchronization problems, refer to the discussion on page 64. For
connection and operation problems, see the table below:
Problem Resolution
Java Client won’t
connect to the
KN2018 / KN2116. 1. Java 2 JRE 1.4 or higher must be installed on your computer.
2. Make sure to include the correct name of the web page
when you specify the KN2018 / KN2116’s IP address.
3. Close the Java Client, reopen it, and try again.
Pressing the
Windows Menu
key has no effect. Java doesn’t support the Windows Menu key.
Java Client
performance
deteriorates. Exit the program and start again.
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