AGFA Scanner - Manual (Page 52)

Appendix C — Troubleshooting 52
The power indicator (the right green one) and the info indicator fail to light up.
■ Verify the power connection to the scanner.
■ Check if the power switch is turned on.
■ If you are sure that the scanner is powered on, contact your dealer.
The workstation does not start up. If your workstation is an Apple Macintosh a
little floppy disk with a question mark appears on your screen.
Your workstation cannot find its hard disk due to a conflict with the SCSI ID numbers of the devices
you have attached.
■ Disconnect all SCSI devices (except the start-up disk) and connect them one by one,
beginning with the scanner, to identify the device that causes the problem (switch all devices
off before breaking or making connections).
The scanner software cannot find the scanner
After opening the Scan dialog box, a message appears telling that no scanner is connected,
although the scanner is connected.
■ Check the Installation procedure, to see if you followed the instructions. Pay special attention
to the setting of the SCSI ID number.
■ Maybe you did not wait long enough for all SCSI devices to start up, before you switched your
workstation on. Therefore, try restarting your workstation. If this doesn’t help,
■ Disconnect all SCSI devices and connect them one by one, beginning with the scanner, to
identify the device that causes the problem.
The scanner reports errors during scanning (Apple Macintosh)
■ Check the presence of the SCSI terminator. If this can not be the problem, please contact your
dealer.