AT&T E5934B - Manual (Page 51)

47
Appendix
Troubleshooting
• Relocate your telephone base to a higher location. The phone will
have better reception when not installed in a low area.
• If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
The charge
light is off
• Clean the cordless handset and base charging contacts each month
using a pencil eraser or cloth.
• Make sure the power and line cords are plugged in correctly and
securely.
• Unplug the unit’s electrical power. Wait for 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset and base to
reset.
• Your phone might be malfunctioning. Please refer to the Warranty
section of this user’s manual for further instruction.
My caller ID
isn’t working • Caller ID is a subscription service. You must subscribe to this service
from your local telephone company for this feature to work on your
phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller ID
compatible equipment.
System does not
receive caller ID
information or
system does not
display caller ID
information dur-
ing call waiting
• Make sure you subscribe to caller ID with call waiting features ser-
vices provided by your local telephone company. Caller ID features
will work only if both you and the caller are in areas offering caller ID
service, and if both telephone companies use compatible equipment.
Common cure
for electronic
equipment If the unit does not seem to be responding normally, try putting the
cordless handset in its base. If it does not seem to respond, do the
following (in the order listed):
• Disconnect the power to the base.
• Disconnect the cordless handset battery, and spare battery, if appli-
cable.
• Wait a few minutes.
• Connect power to the base.
• Re-install the battery pack, and place the cordless handset into the
base.
• Wait for the cordless handset to re-establish its connection with the
base. To be safe, allow up to one minute for this to take place.