HID DTC4500e User Guide - Manual (Page 84)

DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
Page 84 April 2014
Error Message Cause Solution
# 102
# 103
# 104
#3
Headlift Error This is a problem with the
printhead Lift.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 106
Job Data Error The print data sent to the printer
is corrupt or has been
interrupted.
Check the interface cable.
Select the ON/OFF button to
cancel this print job and then
resend the job.
# 107
Printing Error An error was detected during
printing.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 109
# 113
Ribbon Release Error The printer cannot locate the
next ribbon panel in order to
release the ribbon from the card.
Ensure that the ribbon is not stuck
to the card.
Replace the ribbon.
Recalibrate the ribbon sensor.
If the ribbon is broken, repair by
taping the ribbon back onto the
take- up core and manually
advance to the next panel.
Press the Pause button to
continue.
# 110
Card Jam/Align error A card is jammed in the print
station or card flipping area of
the printer.
Clear the jam. Press the Pause
button to continue.
# 111
Head Loading An unrecoverable error has
occurred during printing.
Reset the printer and try again. If
this problem persists, call for
technical assistance.
# 112
Card Jam/Align error A card is jammed in the print
station or card flipping area of
the Printer.
Clear the jam. Press the Pause
button to continue.
# 128
# 170
Calibrate Ribbon The print ribbon sensor is out of
calibration or has failed.
Calibrate the ribbon sensor.
Check for material blocking
sensor and try again.