Sony PCWA-C100 - Manual (Page 42)

42
Troubleshooting
Read this Troubleshooting section, and Troubleshooting in the Wireless
Palette Help and Custom Access Point Setup Utility Help to resolve
problems that may occur. If, after referring to the above listed resources,
you still cannot resolve a problem, call Sony Customer Information
Services.
To access the Wireless Palette Help and Custom Access Point
Setup Utility Help:
From the start menu, select All Programs, Wireless LAN, then Wireless
Palette or Custom Access Point Setup Utility to start the program. After the
program is started, click the Help button. Troubleshooting is provided in
the “Additional Information” section of the Help files.
Note
Troubleshooting in the Wireless Palette Help and the Custom Access Point Setup Utility
Help contain the same information.
On the overall wireless communications
Symptom Cause/Remedy
My computer does not
detect the Wireless
LAN PC Card.
Other computers on
the wireless LAN are
not displayed.
I cannot access the
Internet.
c The Wireless LAN PC Card may not be properly inserted
into the PC card slot of your computer. Check that the
Wireless LAN PC Card is inserted in the proper direction,
then push it in as far as it will go.
c You did not enter the password when Windows started.
Enter the user name and the password requested on
Windows startup, then log onto the LAN.
c No other computers are logged onto the wireless LAN.
c The Access Point is not connected. Follow the instructions
in the Access Point Operating Instructions to connect it
properly.
c The Wireless LAN PC Card is not properly inserted into
your computer. See the instructions on page 13 of this
manual to insert it properly.
c Communication between the Access Point and your
computer are not established. Check the communication
status using the Wireless Palette.