About support information – Sony STR-DA4600ES User Manual
Page 162
162
GB
Cannot connect to the receiver with the
Setup Manager application software.
• Does antivirus software, firewall software,
or a network packet filter driver run on
your computer?
Deactivate such software temporarily, or
change the settings to accept all incoming
TCP or UDP packets from the receiver.
Cannot access the receiver from the
network controller.
• Make sure “External Control” is set to
“ON” in Network settings menu.
• Is the network controller listed on the
Controllers settings screen, and is the box
for “Permit” checked?
If the box is not checked, check the box for
“Auto Permission,” and return to the
menu. Then, operate the receiver using the
network controller once, and then uncheck
the box for “Auto Permission.”
• If the network controller is a computer
software controller, is the software filtered
by antivirus software or firewall software?
Permit UPnP communications between
the software and the receiver.
If the trouble is other than one of the cases
described above and the trouble is not solved
even if you wait for a while, perform either of
the operations below.
• Press ?/1 on the remote to turn the
receiver off and then on again.
• Hold down ?/1 on the receiver until the
lamp above the button flashes in green to
reboot the receiver.
If there is a malfunction, the display shows a
code of two numbers and a message. You can
check the status of the system by the message.
See the following table to solve the problem. If
any problem persists, consult your nearest
Sony dealer.
PROTECTOR
The upper panel of the receiver is covered
with something. The receiver will
automatically turn off after a few seconds.
Remove the object covering the upper panel
of the receiver and turn on the power again.
For other messages, see “Message list after
auto calibration measurement” (page 50),
“DIGITAL MEDIA PORT message list”
(page 60) and “Message list” (page 71).
Reference sections
To clear the memory of the
simple remote commander
After removing the batteries, do not use the
remote for a few minutes.
Refer to the following web site for details of
the latest information on the receiver.
http://www.sony.com/essupport
Error messages
Clearing the memory
To clear
See
All memorized settings
Multifunction remote
commander
About support information