Sony PCG-FXA63 - Manual (Page 147)

Troubleshooting the Mouse and Touchpad
Why doesn't the computer recognize the USB mouse?
 Make sure the mouse is securely plugged into the USB port. See Connecting a Mouse or Keyboard for more
information.
 You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD to install
the drivers. See
Using the Application Recovery CD(s) for more information.
Why doesn't the pointer move when I use the USB mouse?
 Make sure another mouse was not installed.
 You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD(s). See
Using the Application Recovery CD(s) for more information.
 If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer.
 If you still cannot use the pointer, turn off and restart the computer. You can turn off the computer three different
ways.
1. Press the Windows key , and press U. When the Turn off computer window opens, press R.
2. Press the Ctrl+Alt+Delete keys simultaneously. When the Windows Task Manager window appears,
press the Alt key to highlight the menu bar, and press the Right Arrow key to select Shut Down.
Press Enter, and then press R.
3. Press and hold the power button for more than four seconds.
Why doesn't the touchpad work?
 You may have disabled the touchpad without connecting a mouse to the computer. See Customizing the touchpad
for more information.
 Restart the computer to activate the touchpad again.
 If you are still experiencing problems, make sure another mouse was not installed.
 You may need to use your Application Recovery CD(s) to reinstall the mouse drivers. See Using the Application
Recovery CD(s) for more information.
Why doesn't the pointer move when I use the touchpad?
 Try restarting your computer. Follow these steps:
1. Press the Windows key .
2. Press U. The Turn off computer window opens.
3. Press R to restart the computer.
 If the computer does not restart,
1. Press Ctrl+Alt+Delete simultaneously. The Windows Task Manager window appears.
2. Press Alt to highlight the menu bar, and press the Right Arrow key to select Shut Down.
3. Press Enter.
4. Press R to restart the computer.
 If you still cannot restart your computer, press and hold the power button for more than four seconds to turn off the
computer.
 If the pointer does not move while playing a disc, press Ctrl+Alt+Delete simultaneously to stop playback and
restart the computer.
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