Sony PCG-FXA63 - Manual (Page 162)

Computer Support Information
If you have questions about your computer or the preinstalled software, refer to the following sources for answers in the
sequence listed below.
1 VAIO ® Computer User Guide
The online VAIO ® Computer User Guide and the printed VAIO ® Computer Quick Start provide information on how to maximize
your computer capabilities and solve common problems.
2 Software Manuals and Online Help Files
The software preinstalled on your computer may come with an online manual. These manuals are stored on the hard disk
drive as online Help files. You can find the Help files from the Help menu under the specific software application. Some
software programs may come with a printed manual.
3 Operating System Online Support
Your computer comes preinstalled with Microsoft ® Windows ® . For operating system support, you can access Microsoft ®
customer support at: http://support.microsoft.com/directory/ .
4 VAIO ® Support Agent
You can find VAIO Support Agent by clicking Start and selecting Help and Support. Using advanced diagnostic technology,
Sony's VAIO Support Agent runs scheduled protections of your programs, network settings, and other important software
settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your
software to any of the previously protected states.
5 Sony Computing Support
This service provides instant access to information on commonly encountered problems. Enter a description of your problem
and the Knowledge Database searches for the corresponding solutions online. You can access Sony Computing Support at:
http://www.sony.com/pcsupport .
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