American Dynamics PMC-4U-CACI - Manual (Page 31)

Hardware and Software Design • Manufacturing Services
P a g e 31
Service Policy
Before returning a product for repair, verify as well as possible that the
suspected unit is at fault. Then call the Customer Service Department for a
RETURN MATERIAL AUTHORIZATION (RMA) number. Carefully package the
unit, in the original shipping carton if this is available, and ship prepaid and
insured with the RMA number clearly written on the outside of the package.
Include a return address and the telephone number of a technical contact.
For out-of-warranty repairs, a purchase order for repair charges must
accompany the return. Dynamic Engineering will not be responsible for
damages due to improper packaging of returned items. For service on
Dynamic Engineering Products not purchased directly from Dynamic
Engineering, contact your reseller. Products returned to Dynamic
Engineering for repair by other than the original customer will be treated as
out-of-warranty.
Out of Warranty Repairs
Out of warranty repairs will be billed on a material and labor basis. The
current minimum repair charge is $100. Customer approval will be
obtained before repairing any item if the repair charges will exceed one half
of the quantity one list price for that unit. Return transportation and
insurance will be billed as part of the repair and is in addition to the
minimum charge.
For Service Contact:
Customer Service Department
Dynamic Engineering
435 Park Dr.
Ben Lomond, CA 95005
831-336-8891
831-336-3840 fax
[email protected]