Replacement, Environment, Guarantee & service – Philips Sorbetière User Manual
Page 9: Troubleshooting
Clean the cover (without the motor unit!), the stirrer and the bowl in hot water with some
washing-up liquid. Clean the cooling disc in lukewarm water (max. 0 cC/100 cF) with some
washing-up liquid.
These parts are not dishwasher-proof!
Clean the motor unit with a damp cloth.
Never immerse the motor unit in water nor rinse it under the tap.
Replacement
The following accessories are available from your dealer:
Transparent cover available under no. 4822 441 81116
Stirrer available under no. 4822 690 40297
Cooling disc available under no. HR2968 / 4822 511 90025
Bowl available under no. 4822 418 40973
Tip: An extra cooling disc (HR2968) will enable you to prepare larger quantities or two different flavours.
Environment
Do not throw away the machine with the normal household waste at the end of its life, but
hand it in at an official collection point for recycling. By doing this, you help to preserve the
environment (Fig. 16).
guarantee & service
If you need information or if you have a problem, please visit the Philips website at www.philips.com
or contact the Philips Customer Care Centre in your country (you will find its phone number in the
worldwide guarantee leaflet). If there is no Customer Care Centre in your country, turn to your
local Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal
Care BV.
troubleshooting
Problem
Cause
Solution
The appliance
does not start
operating.
There is a connection
problem.
Check if the plug has been inserted into the
wall socket properly. Remove the mains plug
from the wall socket and reinsert it.
The cover has not been
properly attached to the
bowl.
Press the cover down onto the bowl until it
locks into place with a click.
The stirrer does
not rotate.
The appliance has not been
switched on before the
ingredients were added,
causing the ingredients to
freeze onto the cooling disc.
Always switch the appliance on before putting
the ingredients in the bowl.
The cooling disc
cannot be
removed from
the bowl.
The cooling disc has frozen
onto the bottom and walls
of the bowl.
Allow the cooling disc to defrost for a few
hours until it has come loose from the
bottom and walls of the bowl. You can speed
up this proces by pouring some lukewarm
water into the bowl.
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