Troubleshooting – Apple Newton Connection Utilities (for Macintosh) User Manual

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This chapter describes some problems you may encounter when using the
Newton Connection Utilities. For problems related to your Newton device, see
the user’s manual that came with your Newton device. For the latest product
and troubleshooting information, check the Read Me file located in the
Newton Connection Utilities folder or see Apple’s Newton site on the World
Wide Web (http://www.newton.apple.com).

Problems installing the utilities

An error message appears when I try to install the Newton Connection Utilities.

m Make sure your computer meets the installation requirements. See

“Installation Requirements” in Chapter 1, “Getting Started.”

m If you have a virus protection program on your computer, turn it off. After

you install the Newton Connection Utilities, you can reactivate the virus
protection program.

I moved the application to a new location on my computer and now it won’t work.

m The Newton Connection Utilities need to remain inside the Newton

Connection Utilities folder. If you moved the application out of the folder,
replace it within the folder. You can move the entire folder to a new
location, and you can use an alias if you want to access the application
from a different location. You can also select a different location for the
Backups folder from within Newton Connection Utilities.

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Troubleshooting

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