ECOXGEAR ITCIR1000: Original Grace Internet Radio - Manual (Page 36)

36 grace wireless internet radio
TROUBLESHOOTING
If you experience any trouble with your wireless Internet radio, then you may find it useful to
visit the help section on: webpage: http://radio.reciva.com/
If you have trouble connecting the radio to your wireless network, these steps may help to
resolve the problem:
1. Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web)
using the same network.
2. Check that a DHCP server is available, or that you have configured a static IP address
on the radio. To configure the DHCP, you must read the instructions supplied with the
wireless access point.
3. Check that your firewall is not blocking any outgoing ports. As a minimum the radio
needs access to UDP and TCP ports 80, 554, 1755, 5000 and 7070. To configure the
Access Port Control, you must read the instructions supplied with the wireless access
point.
4. Check your access point does not restrict connections to particular MAC addresses. You
can view the radio’s MAC address using the menu item Configure > Network Config >
View Config > MAC address.
5. If you have an encrypted network, check that you have entered the correct key or
passphrase into the radio. Remember that text-format keys are case sensitive.
If your radio can connect to the network successfully, but is unable to play particular
stations, it may be due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember it may be located in a
different time zone).
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio is out of date.
5. The Internet connection between the server (often located in a different country) and you
is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
If you can play back the station with a PC, use the form at:
http://www.reciva.com/stations/add_station.asp to notify us so that we can change the
station data that is used by the radio.