ECOXGEAR IR2500: Innovator III - Manual (Page 44)

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Troubleshooting
Please read the User’s Guide carefully to ensure proper use of your system and to enjoy
your INNOVATOR III’s basic and advanced features.
Please keep this User’s Guide for future reference. If you experience any trouble with your wireless
internet radio INNOVATOR III, then you may find it useful to visit the help section on our webpage:
http://grace.reciva.com/ , or http://www.reciva.com
If you have trouble connecting INNOVATOR III to your wireless network, these steps may help to
resolve the problem:
1. Confirm a WiFi connected PC can access and browse the internet (web) using the same network.
2. Check that a DHCP server is available, or that you have configured a static IP address on
INNOVATOR III. You can configure a static IP address on INNOVATOR III using the menu item
‘Setting - Network Config - Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum, INNOVATOR III
needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You can view
INNOVATOR III’s MAC address using the menu item ‘Setting - Network Config - View Config - MAC
address’.
5. If you have an encrypted network, check that you have entered the correct key or pass phrase into
INNOVATOR III. Remember that text-format keys are case sensitive. If, when attempting to connect
to an encrypted network, your radio displays: ‘Wireless error’ followed by a 5-digit number, then
please ensure that you enter the correct pass phrase for the network. If the problem persists, then you
may need to consult your network configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be
due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember location may be different time zone)
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The wireless link on INNOVATOR III is out of date.
5. The internet connection between the server (often located in a different country) and you is slow.
Try using a PC to play back the stream via the broadcaster’s web site. If you can play back the station
with a PC, use the form at http://grace.reciva.com/ , or contact us at http://www.gracesupport.com/ to
notify us so that we can change the station data that may be accessed by your INNOVATOR III at a
future date.