Troubleshooting – ECOXGEAR IRCA700: Primo User Manual
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Troubleshooting
Please read the User’s Guide carefully to ensure proper use of your system and to enjoy your PRIMO
RADIO’s basic and advanced features.
Please keep this User’s Guide for future reference. If you experience any trouble with your wireless
internet radio, then you may find it useful to visit the help section on our webpage:
If you have trouble connecting your Grace Primo Radio to your wireless network, these steps may help
to resolve the problem:
1. Confirm a Wi-Fi connected PC can access and browse the internet (web) using the same network.
2. Check that a DHCP server is available, or that you have configured a static IP address on your
Grace Primo Radio. You can configure a static IP address on the radio by selecting the ‘Settings’
icon from the Home screen and then selecting – ‘Network Configuration’ then ‘Edit Configuration’, and
then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum your Grace
Primo Radio needs access to UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You can view
your Grace Primo’s MAC address by selecting the ‘Settings’ icon from the Home screen, then select
‘Network Configuration’ and then ‘View Configuration’. The MAC address is listed in on the screen.
5. If you have an encrypted network, check that you have entered the correct key or pass phrase into
your Grace Primo Radio. Remember that text-format keys are case sensitive. If, when attempting to
connect to an encrypted network, your radio displays: ‘Wireless error’ followed by a 5-digit number,
then please ensure that you enter the correct pass phrase for the network. If the problem persists,
then you may need to consult your network configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be
due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember location may be different time zone)
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The radio stations URL on our web site is out of date.
5. The internet connection between the server (often located in a different country) and your radio is
slow.