Black Box FX160A - Manual (Page 27)

PHONE LINE MANAGER 16 X 4
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Sample Announcement
“Hello, you have reached XYZ Corporation. To send a fax, press the start button on your fax machine at any
time. If you are calling from a touchtone phone, you may enter the extension number of your party at any
time. Press ‘2’ to place an order. Press ‘3’ for Customer Service. Press ‘0’ to reach the Operator. Press ‘106’
for accounting. Thank you.”
7.3 Enabling the Voice Announcement
For an outside line operating in the DISA mode, the voice announcement module may be enabled or
disabled. Some hardware models do not have the voice announcement module. This parameter must be
enabled to allow the Phone Line Manager 16 x 4 to play the voice announcement. If the voice
announcement module is not enabled, the incoming caller will hear silence after the Phone Line Manager
16 x 4 answers the call in the DISA mode.
To enable the Voice Announcement Module:
1. In the programming mode, lift the handset, enter 7806. Pause for confirmation tone.
To disable the Voice Announcement Module:
1. In the programming mode, lift the handset, enter 7807. Pause for confirmation tone.
7.4 Setting the Length of the DISA Input Time
The length of the Voice Announcement recording is fixed at 20 seconds. The length of time that the system
waits for the incoming caller to make a choice can be set at 25 seconds or 75 seconds if the Voice
Announcement module is enabled or it can be set at 6 seconds or 12 seconds if the voice announcement
module is not enabled.
To set the DISA Input Time at 75 seconds or 12 seconds:
1. In the programming mode, lift the handset, enter 7812. Pause for confirmation tone.
To set the DISA Input Time at 25 seconds or 6 seconds:
1. In the programming mode, lift the handset, enter 7813. Pause for confirmation tone.
7.5 What Happens after the DISA Entry
After the incoming caller has entered his selection on an incoming line operating in the Auto-Attendant (or
DISA) mode, the Phone Line Manager 16 x 4 will start ringing at an extension. While the extension is
ringing, the caller will either hear a ringback tone or the Music on Hold input.
To enable the Music on Hold input after DISA input:
1. In the programming mode, lift the handset, enter 7808. Pause for confirmation tone.
To enable the ringback tone after DISA input:
1. In the programming mode, lift the handset, enter 7809. Pause for confirmation tone.
If the caller specifies an extension which is not available, they will hear a short busy signal. Then the call
will ring at the first available extension in the appropriate incoming call group if the outside line is
configured to be a Private Incoming Line or it will ring as a Standard Incoming Line if it is so configured.