Metrohm 772 Pump Unit - Manual (Page 34)

8.2 Warranty (Guarantee)
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772 Pump Unit
ing, after-sales service and processing of customer complaints. The
Metrohm service organization is equipped to support customers in imple-
menting standards such as GLP, GMP, ISO 900X, in performing Opera-
tional Qualification and Performance Verification of the system compo-
nents or in carrying out the System Validation for the quantitative determi-
nation of a substance in a given matrix.
8.2 Warranty (Guarantee)
Metrohm guarantees that the deliveries and services it provides are free of
errors in materials, design or manufacturing.
The general warranty period is 36 months (exclusions below) from the
date of delivery or 18 months in the event of continuous operation. The
warranty remains valid on the condition that the servicing is provided by a
Service Organization authorized by Metrohm at defined intervals and with
a defined scope.
The warranty period for anion suppressors is 120 months from the date of
delivery or 60 months in the event of continuous operation.
The warranty period for IC separation columns is 90 days after start-up.
For third-party components that are recognizable as such, the manufac-
turer's warranty regulations apply.
Consumables and materials with limited storage life and glass breakage in
the case of electrodes or other glass parts are excluded from the warranty.
Warranty claims cannot be asserted if the customer has failed to meet his
payment obligations according to schedule.
During the warranty period, Metrohm undertakes either to replace free of
charge or to credit the purchaser for any assemblies or components that
can be shown to be faulty. Any transport or customs fees that may apply
are the ordering party’s responsibility.
The precondition for this is that the ordering party must use the Return
Material Authorization (RMA) to report the faulty part, along with specifi-
cation of the article number, the article designation, an adequate error
description, the delivery date and (if applicable) the serial number or the
chip data, respectively. In addition, the ordering party undertakes to store
the faulty part for at least 24 months in accordance with current storage
directives (in compliance with ESD guidelines) and to hold it in readiness
for onsite inspection or for return shipment to Metrohm. Metrohm
reserves the right to invoice the ordering party for these articles, including
retroactively, in the event of noncompliance with these pre-conditions.
The original warranty periods for the original part apply to parts that are
replaced or repaired under the above-referenced warranties (no extension
of the warranty period).