Faq’s – Apricorn Aegis Bio - USB 2.0 User Manual

Page 29

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29

FAQ’s

I enrolled my fingerprints but the Aegis Formatter says “Aegis

USB Device Not Found”.

This can happen on a computer with network drives. The PS token

software sees the drive and allows you to enroll your fingerprints.

But your Operating System assigns the Aegis Bio a drive letter

that conflicts with one of the network drives. In this case the Aegis

Formatter can not find the drive and you will need to change the drive

letter assigned to the Aegis Bio to resolve the conflict.

To reassign the drive letter on the Aegis Bio right-click on ‘My

1.

Computer’ and click on ‘Manage’ then under ‘Storage’ you will click on

‘Disk Management’

On the lower half of the window scroll down to see the Disk listed

2.

in numerical order. You are looking for a Disc listed as “Removable”

with no drive status information and a drive letter that matches one of

the network drives on your system.

Right-click inside the box with the removable disk information and

3.

open ‘Change Drive Letters and Paths’ dialog box.

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