Cooper Instruments & Systems M5-1000 High Capacity Digital Force Gage - Manual (Page 28)

CF 183 25 32-1113 REV 2 1010
13.4 Dimensions
14 WARRANTY
Limited Warranty on Products
Any Cooper Instruments product which, under normal operating conditions, proves defective in material or in workmanship
within one year of the date of shipment by Cooper will be repaired or replaced free of charge provided that a return material
authorization is obtained from Cooper and the defective product is sent, transportation charges prepaid, with notice of the
defect, and it is established that the product has been properly installed, maintained, and operated within the limits of rated
and normal usage. Replacement or repaired product will be shipped F.O.B. from our plant. The terms of this warranty do
not extend to any product or part thereof which, under normal usage, has an inherently shorter useful life than one year. The
replacement warranty detailed here is the buyer’s exclusive remedy, and will satisfy all obligations of Cooper whether based
on contract, negligence, or otherwise. Cooper is not responsible for any incidental or consequential loss or damage which
might result from a failure of any and all other warranties, express or implied, including implied warranty of merchantability or
fitness for particular purpose. Any unauthorized disassembly or attempt to repair voids this warranty.
Obtaining Service under Warranty
Advance authorization is required prior to the return to Cooper Instruments. Before returning the item, contact the Repair
Department c/o Cooper Instruments at (540) 349-4746 for a Return Material Authorization number. Shipment to Cooper
shall be at buyer’s expense and repaired or replacement items will be shipped F.O.B. from our plant in Warrenton, Virginia.
Non-verified problems or defects may be subject to a $100 evaluation charge. Please return the original calibration data with
the unit.
Repair Warranty
All repairs of Cooper products are warranted for a period of 90 days from date of shipment. This warranty applies only to
those items that were found defective and repaired; it does not apply to products in which no defect was found and returned
as is or merely recalibrated. It may be possible for out-of-warranty products to be returned to the exact original specifications
or dimensions.
*Technical description of the defect: In order to properly repair a product, it is absolutely necessary for Cooper to receive
information specifying the reason the product is being returned. Specific test data, written observations on the failure and
the specific corrective action you require are needed.