Customer assistance – FORD 2002 Focus v.2 User Manual
Page 239
Customer Assistance
239
GETTING THE SERVICE YOU
NEED
At home
Ford Motor Company and Ford of
Canada have authorized dealerships
to service your vehicle. When you
need warranty repairs your selling
dealer would like you to return to it
for that service, but you may also
take your vehicle to another Ford
Motor Company dealership
authorized for warranty repairs.
Certain warranty repairs require
special training though, so not all
dealers are authorized to perform
all warranty repairs. That means
that depending on the warranty
repair needed, the vehicle may
need to be taken to another dealer.
If a particular dealership can not
assist you, then contact the
Customer Assistance Center.
If you are not satisfied with the
service you receive at the
dealership, contact your Service
Advisor for assistance. If the
concern or injury remains
unresolved, speak with the service
manager. If you are still not
satisfied, speak with the owner or
general manager of the dealership.
In most cases, your concern will be
resolved at this level.
Ford Motor Company and Ford of
Canada dealerships also carry
genuine Ford parts and accessories,
providing you with original
equipment reliability.
Away from home
If you are away from home when
your vehicle needs service, or if you
need more help than the dealership
could provide after following the
steps described above, contact the
Ford Customer Assistance Center
to find an authorized dealership to
help you in the United States
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1Ć800Ć392Ć3673 (FORD)
(TDD for the hearing impaired:
1Ć800Ć232Ć5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1Ć800Ć565Ć3673 (FORD)
Please have the following
information available when
contacting Ford Customer
Assistance:
•
Your telephone number (home
and business)
•
The name of the dealer and the
city where the dealership is located
•
The year and make of your
vehicle