FORD 2002 Focus v.2 - Manual (Page 240)

Customer Assistance
240
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number
(VIN)
If you still have a complaint
involving a warranty dispute, you
may wish to contact the Dispute
Settlement Board (U.S.) or the
Mediation/Arbitration Program
(Canada).
In the United States, a warranty
dispute must be submitted to the
Dispute Settlement Board before
taking action under the
MagnusonĆMoss Warranty Act, or to
the extent allowed by state law,
before pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created
rights or other rights which are
independent of the MagnusonĆMoss
Warranty Act or state replacement
or repurchase laws.