Hudson Robotics PlateCrane EX - Manual (Page 42)

PlateCrane EX User Manual Hudson Robotics, Inc.
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2. Service Agreements
I. Service Agreements, in one year periods, are available at prevailing rates and
provide the following coverage in addition to the original warranty:
a. One scheduled onsite maintenance service call per year of coverage to
include evaluation and adjustment/repair to meet instrument performance
specifications.
b. Inspection and replacement of marginal components.
c. If previous warranty or service agreement coverage has expired for more
than 30 days pre-inspection and repair of instrument at customers expense
prior to start of service coverage may be required.
d. Pre-inspection may, at the service director’s discretion, be provided in
place of the one scheduled on-site maintenance at no charge beyond that
of the service agreement.
e. Onsite service is priced by travel time to customer from an established
Hudson site.
1. Zone I: Massachusetts, Connecticut, Rhode Island, New Jersey,
New York, Pennsylvania, Delaware, and Maryland.
2. Zone II: All other.
f. Payment terms are net thirty (30) days after the date of invoice. Customer
will be invoiced. In case of delayed payment, Hudson Control reserves
the right to decline service.
g. This agreement may be terminated by either party upon default by the
other party of any material obligation under this Agreement which default
continues for thirty (30) days after written notice has been provided by the
non-defaulting party.
II. General Conditions. These apply to all products under warranty or service
agreement.
a. Excluded parts. Covered parts do not include chemicals, reagents, customer
replaceable items, consumables, or other parts listed in the operator's or
instruction manual as customer replaceable parts, sub-assemblies or
accessories. Replacement of these items will be billed at prevailing rates.
b. Hudson Control reserves the right to use repaired parts during the Coverage
Period. For parts that have been replaced, Hudson Control is the sole owner
of these parts and they cannot be sold or repaired by the customer or any third
party.
c. Key operator. Customer shall designate a key operator to a Hudson Control
representative by telephone or email. Such operator shall be qualified to
perform simple adjustments or corrections as requested by a Hudson Control
representative. Failure to perform customer maintenance as specified in the
Instrument Instruction Manual may result at Hudson Control’s option in 1)
cancellation of this Agreement or 2) a service call invoiced by Hudson
Control at its standard rates for service including travel.